1-866-626-9100

Consent for services

As a family or child/youth accessing CSP services you have the right to:

  • Be treated with dignity and respect and without discrimination
  • Get help in the language that you speak
  • Confidentiality and privacy
  • Receive services in a safe and secure environment
  • Take part in the planning and review of the coordination of services
  • See your records/file and have copies of your reports as they relate to CSP services
  • Tell us with whom we can share your personal health information
  • Talk with us if you feel that any decision about the coordination of services is not right for you
  • To alter, limit or withdraw your consent
  • Complain about services
Service Planning Coordinators will document relevant work they are doing with you and/or your child/youth. This will be stored in the Electronic Charting system. The electronic file may also include information from other agencies that you have given us permission to contact.

Service Planning Coordinators will protect your file and information by keeping it locked up or by using electronic security passwords. When you are no longer accessing CSP services, your personal health information will be securely stored as required by law. Ten years after discharge from CSP services this information may be destroyed.

Although Service Planning Coordinators may be responsible for your health information as it relates to CSP services, the information in your file is yours. There are policies that guide how you may access your personal health information. You have the right to:

  • Access and review the information that is contained in your file. However, you cannot review information about another person.
  • Correct the information that is shown to be wrong or inaccurate.
  • Withdraw, amend or limit consent to share information that is in your file.
  • Be notified if your confidentiality is breached or information in your file is lost

Confidentiality means we will protect your information and not share it without your permission. There are two ways that we may share information about you.

The first and most common situation is when you give us your consent to share information by signing a “Consent for Information Sharing and Collection of Personal Data”. This allows us to share information verbally or through written reports. When you sign this consent you have the right to tell us:

  • What information we can share
  • With whom we can share the information
  • How that information can be used

The second way information may be shared is under the law and does not require your consent. We can share information if:

  • We believe you will harm yourself or someone else
  • Child abuse or neglect is suspected
  • Sexual abuse is suspected
  • The courts order us to release information
  • There is a medical emergency
  • Required by the provincial government

Benefits may include:

  • Improvements with family relationships.
  • Less tension or stress in your family.
  • A decrease in stress and worry.
  • More awareness of the services available within your community.
  • An increased sense of control in coordination of services.
  • Discovering strengths within yourself and/or your family that you didn’t know were there.
  • Feeling more connected with community agencies.
  • Experiencing more hope, optimism and joy in life.
  • Able to function more effectively at home, school, work and with friends.
  • Feeling heard, respected, understood and supported in your struggles.
  • An improvement in your physical and emotional health.

Risks may include:

  • Having to make difficult decisions about your service planning coordination.
  • Change not occurring in/with your child or yourself even though you are trying hard.
  • Past issues may be brought up and discussed
  • Having to wait to receive interventions for you or your child.
  • The involvement Children’s Aid if child protection concerns arise.
  • The possibility of service providers being ordered to testify in court.

How to get help with your concerns about your service planning coordination

You have concerns with one particular therapist or child/family team member:

  • Talk to the support person directly. Your service planning coordinator can assist you to navigate and provide direction to do this.
  • If no resolution has been found, contact the manager of the program directly.

You have concerns with your service planning coordinator:

  • Talk to your Service Planning Coordinator directly.
  • If no resolution has been found, contact the home agency managers (Phone numbers below). The One Kids Place (OKP) Service Planning Coordination Manager can assist you with this.

One Kids Place Children’s Treatment Centre: 1-866-626-9100
HANDS Thefamilyhelpnetwork.ca: 1-800-668-8555
Simcoe Muskoka Family Connexions: 1-800-461-4236

You have concerns with the overall service coordination process:

  • Talk to the Service Planning Coordinator directly.
  • If no resolution has been found, talk to the OKP Coordination Manager, your Service Planning Coordinator can assist you with this.
  • All inquiries will be brought forward to the Coordinated Service Planning Network Advisory Council.
Unless indicated by yourself, your Service Planning Coordinator will contact you over the phone (cell, home at work) and send reports through the mail. In some situations, you and your Service Planning Coordinator may wish to use e-mail to communicate. There are both benefits and risks when using e-mail, particularly with respect to confidentiality and privacy. If you and your Coordinator chose to use e-mail, this must be done with your informed consent, and understanding that:

  • We will not send reports to you through e-mail
  • We will only check e-mail during working hours
  • We cannot promise that e-mail communication will be confidential
  • We will only send non-identifying information over e-mail.